How to Raise a Flooring Concern

Use the contact page to raise a concern with Epoxy Flooring Clermont. Identify it as a project concern and include the project location and a way to reach you.

If the project has written warranty or reporting instructions, follow those instructions as well. This page does not replace the terms of an agreed project or create additional warranty coverage.

Explain what you have noticed, where it appears and when it began. Include the relevant project reference or date if available. Photographs of the whole area and closer views can help describe the issue.

Mention any event or change that may be relevant, such as a spill, different cleaning method or new equipment. There is no need to diagnose the cause before reporting it.

The appropriate next step depends on the issue and available information. Further details or an inspection may be needed before a cause, responsibility or remedy can be established.

Avoid altering the affected area with an improvised repair before the concern has been discussed. If the condition creates an immediate hazard, restrict access as appropriate rather than continuing normal use while awaiting assessment.

Keep the original proposal, agreed changes, product information, photographs and correspondence together. Note any next steps agreed during the discussion. Clear records help everyone refer to the same facts.

For general service information, see our flooring services.